How do you protect my data and handle complaints?

How is my data protected?

All data is handled in accordance with current data protection legislation. We will never sell your details to any third-party and we will never try to sell you anything.

We do share your first name and relevant information collected in questionnaires, surveys and phone calls with our clients, but only if you are successful in applying and are asked to take part in research. This information is deleted by the client no later than seven days after the research or testing session takes place.

We either contract with our clients so that they delete this information within seven days of the testing dates, or we set expiry dates on documents that we share with them. Our clients range from user research agencies to Government bodies or private sector companies.

When you do take part in research, we may ask you for your bank details in order to pay you. We will ask you for this via email and not over the phone. The details are used to pay you by BACS (bank transfer) after you have successfully taken part in research. Your bank details are then deleted from our system no later than 24 hours after payment.

Confirmation of payment is only kept securely on record for seven days after payment in case there are any issues with the payment. This confirmation is then destroyed.

All personal data that is captured on your profile is encrypted and, when stored on our websites, it is also encrypted and secure. If you are selected to take part in research, any further information we collect is also encrypted when uploaded to our system, encrypted when at rest, and then safely stored. Any data transferred is done so via encrypted email or via a Microsoft Office 365 product, which is also encrypted.

To verify our status as a data handler, we are registered with the Information Commissioners Office.

How does People for Research Ltd deal with complaints?

General enquiries can be raised with anyone on the team on 0117 921 0008. However, if you would rather email us, please email and someone will get back to you  within two working days.

If you have an enquiry about your data or have an access request for the data we hold on you, please email our Data Protection Officer, who can be reached at

If you would like to read our privacy policies, please click here. If you have any other questions, please check our Common Questions section.