In light of the developing coronavirus situation, People for Research are working around the clock on contingency plans to make sure we are able to keep delivering our user recruitment services with minimal disruption to our clients’ planned user research and testing sessions, but also ensuring the safety of everyone involved in the process.

Our user recruitment team is operating as usual at the moment, but we are conscious that the coronavirus situation is fast moving and are offering to switch any future face-to-face sessions to remote (either online or via phone). We are providing extra assistance and guidance to any clients looking to change their plans, and run their research or testing sessions remotely instead of face-to-face, as well as adding this as an option for participants across all of our content and communications. Depending on your project requirements, there are a range of remote tools that can be used, and we are happy to provide advice on this.

For any remaining in-person sessions, we have added additional questions to our screening process to determine if people have recently returned from any of the official at risk areas, have been in contact with anyone who has travelled to these locations, and/or show signs of flu-like symptoms.

Besides asking additional questions to our participants during the screening process, we are also adding extra questions for our clients to our briefing documents and initial stages of the recruitment process for any face-to-face projects.

Please be aware that:

+ For both in-person and remote sessions, we are expecting more drop-outs than usual, so it would be useful to prepare in advance and provide your user recruitment supplier with extra dates so participants can be replaced.
+ Alternatively, we would advise over-recruiting by one or two participants for the time being.

We are putting measures in place to make sure our recruitment services remain flexible and adaptable to any last minute developments, and can work with you around policy changes and the latest advice on coronavirus shared by Public Health England. Our aim is to work with our clients to make sessions work for them and for our participants, whilst ensuring all health guidelines are followed.

Paul Gooding, People for Research’s CEO: “We are confident on our business continuity plans as PFR is fully equipped for the team to work remotely. Should the situation deteriorate any further and self-isolation becomes necessary, then People for Research can continue operating effectively throughout. We will continue to monitor government advice and update clients accordingly.”

If you are considering going remote with your research, you might find this list of lessons learnt from recruiting users for international user research useful. As the situation changes, your safety is our priority and we’ll keep you informed every step of the way.

If you have any questions, please drop us an email:



If you would like to find out more about our in-house participant recruitment service for user testing or market research get in touch on 0117 921 0008 or

At People for Research, we recruit participants for UX and usability testing and market research. We work with award winning UX agencies across the UK and partner up with a number of end clients who are leading the way with in-house user experience and insight.