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Q&A with Experian: “PFR are my favourite agency to work with”

By Maria Santos

Digital Marketing Manager


At People for Research, we are proud of the relationships we build with our clients. Our aim is for our clients to see us more like a partner, rather than an external supplier. We recently talked to Kay, a UX designer at the major consumer credit reporting agency Experian, and we couldn’t be more pleased with her feedback.

How would you describe People for Research’s service?

experian feedback pfrPeople for Research does pretty much what it says on the tin – although I don’t think the name quite does justice to the great work they do. They find you the right people that you need, get them to the right place and generally ensure that everything from a recruitment perspective goes super smoothly.

Running in-house research is a bit of a juggling act from writing discussion guides, working with stakeholders, booking rooms, etc. It’s always great to know that I don’t need to worry about recruitment because People for Research do such an excellent job. I fully trust them to deliver on the brief which means I can focus my time and attention on the rest of the testing process.

How would you rate Experian’s overall experience working with PFR?

People for Research are my favourite agency to work with. I’ve worked with other recruitment agencies in the past and PFR are miles ahead.

“I feel that People for Research are more of a partner, rather than just a supplier.”

They always ensure they understand your brief (and if they’re not sure they’ll always ask), they flag any issues early on, they’re realistic in their timings and will go above and beyond when you need them to. What more could you ask for?

What do you think of our recruitment process?

I think one of the reasons PFR are so different is because of their recruitment process – everything is done in-house, which I’ve not see before with other research recruitment agencies, and it does make the world of difference.

It means that they fully vet their participants, ensuring that they match the brief, that they’re genuine (and not just there for the money!) and that they are confident and articulate. They don’t just rely on the first contact, but call all of their participants more than once to keep them engaged and ensure they turn up on the day.

On one occasion or two where a participant has dropped out on the day, People for Research have still been able to re recruit and replace them, which has meant no compromises to the research, or stakeholders waiting to view a session that has to be cancelled.

How would you rate the quality of the participants sent to you?

On the whole we’ve had some great participants through. People for Research are always eager to get individual participant feedback, which helps with recruiting the best people ongoing.

How do you rate the relationship we have with Experian?

Much more of a partner relationship rather than a supplier. I know I can always pick up the phone or drop a quick email on any question I have (even if it’s just to pick their brains on something) – I always get a well thought through and quick response. Because People for Research encourage feedback, I feel I can always be honest with them, they’ll always listen and are open to change.

More blogs?
Read our Q&A with digital agency Edo

If you would like to find out more about our in-house participant recruitment service for user testing or market research get in touch on 0117 921 0008 or

About the author: Maria Santos is the Digital Marketing Manager at People for Research. You can find her on the People for Research’s Facebook or Twitter accounts, regularly engaging with potential participants, market research experts and the UX community.

About People for Research: We recruit participants for UX and usability testing and market research. We work with award winning UX agencies across the UK and partner with a number of end clients who are leading the way with in-house user experience and insight.

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